Terms & Conditions
By placing an order with us, you agree to these terms.
1. Orders & Payment
Orders are accepted once full payment has been received.
You’ll receive an email confirming your order details.
Prices shown on our website include VAT where applicable.
If a pricing or product error occurs, we will contact you before processing the order.
2. Custom & Personalised Items
Most of our products are made to order.
Customised items cannot be cancelled or refunded unless faulty.
3. Delivery
Delivery charges vary depending on the product.
We deliver within the UK (excluding some remote areas).
Delivery dates are estimates, not guarantees.
Once delivered to the address provided, the goods become your responsibility.
4. Returns & Faulty Goods
If your order arrives damaged or incorrect, contact us at sales@miltoncreativeprint.co.uk.
We will repair, replace or refund faulty items in line with the Consumer Rights Act 2015.
5. Liability
We are not responsible for:
delays caused by events outside our control
business losses such as lost profits or interruption
Nothing in these terms limits your legal rights as a consumer.
6. Changes to These Terms
We may update these terms from time to time. The latest version will always appear on our website.
Privacy Policy
1. Overview
We respect your privacy and are committed to protecting your personal information.
2. Information We Collect
We may collect:
contact details (name, email, phone)
order information
website usage data (via cookies)
3. How We Use Your Information
We use your data to:
process orders
provide customer support
improve our website and services
send updates if you’ve opted in
We do not sell your data to third parties.
4. Cookies
Our website uses cookies to improve functionality and understand how visitors use the site.
You can disable cookies in your browser settings, but some features may not work correctly.
5. Sharing Your Information
We may share your data only when:
required by law
necessary to process your order (e.g., delivery partners)
6. Your Rights
You can request access to the personal data we hold about you or ask us to delete it.
Contact: sales@miltoncreativeprint.co.uk
7. Security
We take reasonable steps to protect your information, but no online system is 100% secure.
